EasyJet Holidays’ ‘spa’ resort was lacking an on-site spa or gym
We booked the £1,070-a-week retreat because of the facilities, but when we got there they were a round-trip awayLast ...
Yorkshire Water paid us £6,800 by mistake – and said to ‘enjoy’ the money
Only when Guardian Money contacted the company did it discover the cash was wages owed to its staffIn May, our suppli...
Ryanair has axed its family seating policy – but kids’ fees still add up
The airfare for a baby on your lap could cost more than your own ticket. Here’s how airline charges and travel taxes ...
New York City to become first in US to ban deceptive subscription practices
Rule from Mamdani administration bans companies from trapping customers into paying recurring charges and also target...
Trump’s consumer protection head has earned grudging respect – but does he have the authority to do his job?
Chris Mufarrige has taken aim at Facebook scams and junk fees, but consumer advocates say he has an uphill climbAs th...
City regulator urges judges to dismiss larger payout claims in car loans scandal
FCA clashes with consumer group pushing for bigger compensation, alleging lack of transparency and conflict of intere...
Virgin Media fined £28m for preventing customers from cancelling contracts
Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls...
John Lewis dishwasher leak forced buyers into hotels for eight months
My elderly parents’ home was left uninhabitable, and they are owed £3,300 for repairs they had to fund themselvesMy e...
ScottishPower owes me £1,000 in solar panel payments
For months I’ve been trying to receive my FIT payment, which should be more than £1,000I moved into my new house 14 m...
I’m paying £450 a month for a Peugeot EV I can’t drive
The car lease company won’t rescind my contract because it says the vehicle is driveable. The only problem is, it won...
My eight-year-old was refused a UK passport
The Passport Office accepted applications for my two other children but refused the youngest with exactly the same do...
Paris taxi scam cost £493 but Monzo won’t help me
We were charged the wrong amount, but because the bank says we have no evidence it won’t do a chargebackI went to Par...
How do people in the US describe customer service in 2026? ‘Debilitating, depressing, enraging. Ugh’
We asked people in the US about their customer service battles and hundreds responded on the financial and emotional ...
Five-star service from mobility equipment firm saved our holiday
Wuva staff’s kindness and empathy means we are able to plan more trips awayMy husband has motor neurone disease (MND)...
A £350 swimming pool fee ruined our easyJet holiday
We booked our hotel because of its swimming pool but a hefty hourly fee to use it wasn’t mentionedMy partner and I pa...
Car finance payouts could be delayed by years over legal challenges, says FCA
Complaints-led approach could pile £6bn of extra costs on to lenders, says City watchdogBusiness live – latest update...
BT phone upgrade meant no one could call my aunt
The line is vital for our elderly relative’s care, but after 20 calls BT seems unable to resolve the problemMy elderl...
Push to regulate UK bailiffs too slow, warns supervisory body
A year after government pledge to regulate sector, ECB criticises ‘lack of visible progress’ and ‘no clear plan’The U...
ScottishPower sent six cheques addressed to my late brother
Bereaved relatives have been bombarded with calls, emails and letters addressed to the deceasedScottishPower sent a d...
Mamdani’s consumer watchdog takes on ‘epidemic of corporate lawbreaking’
New York City’s new commissioner of consumer and worker protection is launching an “aggressive” campaign to fight jun...
I surrendered my driving licence after a spinal injury but the DVLA revoked it
Although I voluntarily handed in the licence, the agency’s action has made it far harder for me to get it backI suffe...
‘Cheap’ parking at Stansted airport cost me hundreds of pounds
We left our car at the short-stay car park after paying £66 for a one-week ‘meet and greet’ service I have ended up h...