Rogue locksmiths prey on people’s anxieties | Letters
Chris Lohan was stung by a huge bill for a shoddy job. But Anna Bliss had a positive experience with a locksmith who ...
‘We noticed a login from a new device’: the message from fraudsters targeting your X account
They are out to steal your password to commit further fraud such as crypto scams or phishing attacksYou have had an X...
Andy Burnham considers radical shake-up to cut energy bills
Labour leader examining proposals to overhaul gas standing charges and make heat pumps cheaper to run than boilersAnd...
Amazon Web Services customers receive bills for up to $1.5tn after global glitch
One UK man whose bill is usually less than £1 says he ‘almost had a heart attack’ when he saw £5.8bn invoicePeople al...
Some advice for Andy Burnham? Crack down on ‘rip-off Britain’ – and make sure voters feel the benefits | Jason Okundaye
Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, i...
Heating oil customers to get up to £350 compensation for cancelled orders
Watchdog says about 1,700 people were affected during a price surge triggered by the Middle East crisisHeating oil cu...
The scary rise of locksmith scams: ‘I was shut out with my baby – and charged £2,200 to get back in’
In the UK, these scams have become an epidemic, rising 147% between January and March, compared with the same time la...
EasyJet Holidays’ ‘spa’ resort was lacking an on-site spa or gym
We booked the £1,070-a-week retreat because of the facilities, but when we got there they were a round-trip awayLast ...
World Cup and sunshine prompt UK consumers to splash out on beer and online shopping
Despite spending increase in June, Barclays says most people still pessimistic about economyRelentless sunshine and t...
Yorkshire Water paid us £6,800 by mistake – and said to ‘enjoy’ the money
Only when Guardian Money contacted the company did it discover the cash was wages owed to its staffIn May, our suppli...
Britons give classic round tomato the red card as coloured and vine varieties score
Premium cherry-on-the-vine are poised to take top spot in Britain’s £1bn-a-year tomato marketFor a long time the clas...
‘A very good clone’: news stories faked to lure victims to scam investment sites
Fraudsters create false articles that appear to be from publishers such as the Guardian to share on social mediaThe G...
‘A new consumer’: how weight-loss drugs are shaking up clothes shopping
As they slim down, UK and US users of GLP-1 jabs and pills are changing their spending habits – and their wardrobesTe...
Ryanair has axed its family seating policy – but kids’ fees still add up
The airfare for a baby on your lap could cost more than your own ticket. Here’s how airline charges and travel taxes ...
‘I’m left with a year of nothing’: UK gap year students lose thousands of pounds as tour operator closes
GVI shuts down without refunds for students booked on volunteer programmes with overseas conservation projectsUK stud...
City regulator urges judges to dismiss larger payout claims in car loans scandal
FCA clashes with consumer group pushing for bigger compensation, alleging lack of transparency and conflict of intere...
Severn Trent spared Ofwat fine after ‘serious’ waterwaste and sewage failures
Regulator found ‘unacceptable’ breaches in water company’s handling of drainage and sewage networkBusiness live – lat...
Virgin Media fined £28m for preventing customers from cancelling contracts
Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls...
Britons to buy 8m mini fans this year – but almost half will end up in landfill
Shoppers urged to seek quality products or alternatives as data shows demand surpassing least year’s totalBritons are...
Low-cost loans for solar panels could save households hundreds on bills – thinktanks
New Economics Foundation and Finance Innovation Lab suggest loan scheme backed by Bank of England could benefit up to...
Sun stoppers: seven ways to keep your home cool this summer
You can keep temperatures down without the cost – or environmental price – of air conditioning. Here’s some tips and ...
Boost City regulator’s powers to help protect UK consumers from AI, says watchdog
FCA’s review into how tech will reshape financial services warns about amplified risks of cyber-crime and fraudBusine...
John Lewis dishwasher leak forced buyers into hotels for eight months
My elderly parents’ home was left uninhabitable, and they are owed £3,300 for repairs they had to fund themselvesMy e...
Mobile internet coverage in UK worse than any EU or G7 country, Which? says
Analysis finds services cheaper but country ranks 57th in network performance and 70th for download speedsBritish hol...